Privacy Notice for www.ernestas.uk
This privacy notice tells you what to expect us to do with your personal information.
1. Contact details
- Telephone: 07450207983
- Email: info@ernestas.uk
2. What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names, contact details, and addresses.
- Purchase or account history.
- Payment details (including bank information for transfers).
We collect or use the following information for the operation of customer accounts and guarantees:
- Registration details for boiler warranties.
3. Lawful bases
- Contract: We need this data to fulfill our agreement to service or repair your heating system.
- Legal obligation: We must keep records to comply with Gas Safe regulations and HMRC tax laws.
- Legitimate interests: We may contact you for annual boiler service reminders to ensure your home remains safe and your warranty remains valid.
4. How long we keep information
- Financial and Tax records: We keep these for 6 years as required by HMRC.
- Gas Safety Records: We keep these for a minimum of 2 years.
- Warranty information: We keep this for the duration of your manufacturer's guarantee (e.g., 5–10 years).
5. Who we share information with
We share information with:
- Data Processors: Google (for email/storage) and our accounting software.
- Regulatory Authorities: Gas Safe Register and HMRC.
- Manufacturers: To register your boiler's warranty.
6. Sharing information outside the UK
We use cloud providers like Google LLC. These transfers are protected by the Addendum to the EU Standard Contractual Clauses (SCCs) to ensure your data remains safe.
7. Your rights
You have the right to access, correct, or erase your data. To make a request, contact us at info@ernestas.uk. You can also complain to the ICO if you are unhappy with how we use your data.
Last updated: 31 March 2026